KiddyPet policy
Refund Policy
Last updated: September 12, 2026
KiddyPet sells digital desktop pet products. This policy explains when an order can be refunded, when a delivered digital product is final, and how we handle technical problems.
Customers buy a clearly described digital product or custom package, and custom processing starts only after payment is confirmed.
Nothing in this policy limits rights that cannot be limited under applicable law.
At a glance
| Product | You may request a refund | After service starts |
|---|---|---|
| Pre-made cats | Before the first download | Generally not refundable after the first download. |
| Custom cats | Before generation starts | Generally not refundable after the system starts processing your photos and creates a generation task. |
| Extra edit packs | Before any edit in that pack is used | No refund or partial refund after any edit in that pack is used; remaining edits stay with that cat. |
| Plan upgrades | Before the upgrade is applied | Generally not refundable once the upgrade is applied, Max content unlocks, or newly added animation generation starts. |
For all products, you may still request a refund for a verified duplicate or incorrect charge, inability to deliver the product or content purchased, or a severe technical problem that we cannot fix.
Gift Returns monthly subscription
Each eligible Standard or Max cat receives one seven-day free trial. At the end of the trial, you decide whether to begin a paid monthly subscription. No subscription charge is made if you do not choose to subscribe; a trial does not restart or extend because of an upgrade, pause, or failed payment.
- You may turn off auto-renewal from the relevant cat's Gift Returns card in My Cats. Access continues through the end of the current paid period.
- Monthly Gift Returns service that has already started is generally not refundable daily or pro rata.
- Previously received content remains viewable after access ends, but no new Gift Returns content is added.
- If a renewal payment fails, new Gift Returns content stops until payment succeeds. Service resumes without another free trial.
How to request a refund
Submit a refund request from My Cats or email the support address below. Include your order email, order details, and the reason for your request. We may ask for information reasonably needed to review a delivery or technical issue.
Except for verified duplicate or incorrect charges, delivery failures, severe technical problems we cannot fix, or non-waivable rights under applicable law, requests otherwise available under this policy must be made within 14 calendar days of purchase.
Refund processing
We normally notify you of our decision within 5 business days after receiving a refund request. Approved refunds return to the original payment method; we do not issue wallet balances or account credit. Timing depends on the payment provider and issuing bank.
Operated by HexKeen LLC · 30 N Gould St Ste N, Sheridan, WY 82801
Questions about this document? Contact us at support@kiddypet.ai.
Back to KiddyPet